Total delivery time

Total delivery time = Handling time + Transit time

Estimated delivery time based on customer locations(All destinations)：37–50 business days

We’ll keep you updated via email throughout the process and provide tracking details once your order has been dispatched.

Order cut off：5:00 PM (17:00) AEST - Sydney Time.

Processing Starts：Orders placed before the cut-off time (Monday to Friday) will begin processing on the same business day. Orders placed after this time, or on weekends/public holidays, will begin processing on the following business day.

Shipping origin: China

Could I get any compensation if there is a shipping delay?

We are doing everything we can to deliver your order as quickly as possible. However, due to various factors during international transportation, delays may occur.

To apologise for any inconvenience caused by a delay, please refer to the following compensation guidelines:

• Delays within 7 Business Days: Delays within 7 business days of the estimated delivery date are considered normal logistics fluctuations and are not eligible for compensation.

• Delays of 8 – 21 Business Days: A partial refund of 10% of the product price will be provided (Maximum: AUD 200).

• Delays of 22 – 35 Business Days: A partial refund of 15% of the product price will be provided (Maximum: AUD 300).

• Delays exceeding 36 Business Days: A partial refund of 20% of the product price will be provided as final compensation.

Kind reminder: All compensation will be handled flexibly based on the actual situation, and we will do our best to meet your reasonable expectations. We hope you can understand and support this policy.

Delivery Method

We use trusted national courier services for all deliveries. Bulky or oversized items may require special handling and may affect timing. Tracking links will be sent via email once dispatched.

Please note: We are unable to deliver to PO Boxes or Parcel Lockers due to size limitations.

Delivery Details

Deliveries occur Monday to Friday during regular business hours (9:00 AM to 5:00 PM local time). If no one is available to receive the item, it may be left in a safe location or rescheduled for delivery.

Please ensure your shipping address is complete and accurate to avoid delays or additional fees.

Shipping Regions & Delivery Restrictions

Currently, our specialized logistics network provides comprehensive delivery services to all reachable locations within Australia. To ensure the secure and professional handling of our premium furniture, we are unable to deliver to P.O. Boxes, military addresses (such as APO/FPO/DPO), or remote islands and territories that fall outside the standard service zones of our major commercial couriers.

We remain committed to serving major business hubs and metropolitan areas across Australia to help ensure your order arrives safely and in good condition.

Shipping Fees

All orders get free shipping

Duties & Taxes

All prices shown on our website are inclusive of all applicable taxes, duties, and any other mandatory charges. No additional duties or taxes are required upon delivery.

Customer Service

If you're unsure whether we deliver to your area, feel free to contact us via email at info@nestlyrao.com or through our Contact Us page. 

Your satisfaction is our top priority. We are committed to ensuring your furniture arrives in excellent condition and on time.
Shipping policy may be updated from time to time without prior notice. Please check this page regularly for the latest information.
Thank you for choosing Nestlyrao.

Contact Information

Email: info@nestlyrao.com

Website: https://www.nestlyrao.com/

Customer Support Hours:

• Australia: Monday – Friday, 9:00 AM – 8:00 PM (AEST - Sydney Time)

Our team aims to respond to all inquiries within 24 business hours.

Company：PLOSIA TECH LTD

Address：Suite 12795 61 Bridge Street, Kington, United Kingdom, HR5 3DJ
Note：This address is not used for returns. For any return requests or assistance, please contact our customer support team.

Phone：+61 480 822 235