Some items can be personalized based on our original factory designs. Please email us at info@nestlyrao.com before placing your order with details of your requirements. We'll confirm the feasibility and provide a custom quote.

You may request to cancel or modify your order at any time before it has been shipped. In this case, you are eligible for a full refund or free order modification. For more details, please refer to our Refund and Return Policy.

Estimated delivery time based on customer locations(All destinations)：37–50 business days

Currently, our specialized logistics network provides comprehensive delivery services to all reachable locations within Australia. To ensure the secure and professional handling of our premium furniture, we are unable to deliver to P.O. Boxes, military addresses (such as APO/FPO/DPO), or remote islands and territories that fall outside the standard service zones of our major commercial couriers. We remain committed to serving major business hubs and metropolitan areas across Australia to help ensure your order arrives safely and in good condition.

Unfortunately, we are unable to accommodate requests for specific couriers at this time. However, you may specify a preferred delivery time slot. Once your order has shipped, you will receive a tracking link to monitor the status of your delivery.

Installation services are not included. However, our products come with assembly instructions and are suitable for self-installation or assistance from a local handyman.

If you receive a damaged item or if anything is missing, please contact us at info@nestlyrao.com within 7 days of delivery. Kindly include clear photos of the issue. We’ll respond within 1 business days to resolve it promptly.

At Nestlyrao, your satisfaction is our priority. If your item arrives damaged or incorrect, please contact us at info@nestlyrao.com within 7 days of delivery for the fastest resolution. While our official return window is 90 days, early reporting helps us process your claim promptly. Please wait for our team to review your request and provide the official return address before shipping any items back.

Yes, we accept return requests for personal reasons within our 90-day window, provided the item remains unused and in its original packaging. At Nestlyrao, we do not charge any restocking or processing fees. However, as the return is not due to a product defect, the customer is responsible for the actual round-trip logistics costs incurred. We strongly recommend reviewing all product specifications before ordering; if you have any questions, feel free to contact our team for professional advice.

An invoice or order receipt is sent automatically via email after checkout. If you need your company name, purchase reference, or other specific billing details added for accounting purposes, please contact us after placing your order.

We currently accept the following secure payment options:

• Visa
• MasterCard
• American Express
• Apple Pay
• Google Pay
• Shop Pay

All transactions are encrypted and processed through secure gateways to protect your personal and financial information.

Please Note: Apple Pay is only available when using the Safari browser on compatible Apple devices (such as iPhone, iPad, or Mac). Google Pay may be available on supported devices and compatible browsers (such as Chrome). Shop Pay may be available when supported by Shopify checkout and your current browser. If your device or browser does not meet the compatibility requirements, these payment options may not be displayed at checkout.

You can reach us via email at info@nestlyrao.com. Our team aims to respond to all inquiries within 24 business hours.